Cambridge Healthcare Research Limited (“CHR”, ”we” or “us”) are committed to protecting and respecting your privacy. We are committed to maintaining compliance with the General Data Protection Regulation (GDPR), the Data Protection Act of 1988 (DPA), and any associated data protection regulations that come into force as and when required.
By visiting camhcr.com, including any and all sub-domains of this domain name (the “Site”), you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act of 1998 and GDPR, the data controller is Cambridge Healthcare Research, a company registered in England & Wales with company number 8828183 and whose registered office is at St. John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom
1.0 Information we collect from you
- Generally, you can visit the Site without providing any personal data about yourself. However, for accessing some parts of the Site, such as downloading certain documents, we may collect personal data from you. We will hold and process any personal information which you provide via the Site or by submitting emails and/or online forms for our own internal business purposes and we will not pass on or sell online or otherwise any personal information to third parties.
- We log the domain and IP address of all visitors to the Site. This information does not identify individuals, only the computer or other device which is being used to access the Site. This information is used for statistical purposes only, it is not used to contact you and is not sold to any third parties. The data that we collect from you will be processed and managed by the third-party IT hosting supplier operating under direct instruction from CHR. Your data will not be used by our supplier for any purpose other than that specified by CHR.
- When performing our services, we may collect and process the following information:
- Personal identifiers
- Contact details
- Full name
- Address, either for you at home or at work or both
- Job title/position/employment details
- Date of birth
- Medical history and medical details (such as medicines taken, pregnancy status, event outcome, i.e. any adverse events when using a pharmaceutical / medical product).
2.0 Uses of information
- Information you give to us:
- to ensure that content from our Site is presented in the most effective manner for you and your computer or other device.
- Information we collect about you:
- to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Site and to ensure that content is presented in the most effective manner for you and your computer or other device;
- to allow you to participate in interactive features of our Site, when you choose to do so;
- as part of our efforts to keep our Site safe and secure;
- to measure or to understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
- to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
- We also collect standard internet log information to track the behaviour of visitors to the Site. We do this to receive information on Site activity, such as the number of visitors to our Site and the frequency of such visits. This information is collected in a way which does not identify you or any other individual. We make no attempt to find out the identities of those visiting our Site and we do not associate any data gathered from the Site with any personally identifying information from any source.
- Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To contact CHR to enquire about our services and / or to allow CHR to contact you about our services;
- To allow CHR to perform one or more of our services for you;
- To allow CHR to preform services for a third-party, (i.e. a client of CHR); or
- To report an adverse event in relation to a medicinal/medical product
- We also receive personal information indirectly, from the following sources in the following scenarios:
- From the public domain: and
- From clients of CHR.
- We use the information that you have given us in order to perform our services to you, or to contact you in order to fulfil a contractual obligation with our clients.
- Under the UK General Data Protection Regulations (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. Please do note that you are able to remove your consent at any time, without having to give a reason. You can do this by contacting us at email@example.com.
- We have a contractual obligation.
- We have a legal obligation.
- Please also read our Cookies Policy. The Cookies Policy lists the cookies used by the Site and tells you how you can restrict or delete the listed cookies.
4.0 Other information you provide
5.0 People who contact us through social media
- You can contact CHR via Facebook, Twitter, or LinkedIn by direct message if you wish to enquire about our services or wish to comment on our services. These communications are managed by our HR department and will only ever be shared internally at CHR for the purpose of providing you with the information you have requested.
6.0 Sharing your personal information
- We do not sell, trade, rent or license personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users of the Site with our business partners, trusted affiliates and advertisers for the purposes outlined above and to improve optimisation of our Site.
- We will share your personal data, (but only with your consent), when sharing your data is required to fulfil pharmacovigilance obligations, (such as reporting an adverse event in relation to a medicinal / medical product to a pharmaceutical company or a regulatory authority).
7.0 Storing and protecting your personal information
- We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data on our Site. Sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
- The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site. Any transmission of data is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access to your data.
- However, all personal data collected in relation to an adverse event to a medicinal / medical product or related to a market research service is retained for a minimum of ten (10) years in order to comply with pharmacovigilance legislation and regulatory requirements.
- At the end of the 10 years we will then dispose your information by deleting your data electronically in a controlled and secure manner.
8.0 Your rights
- Under GDPR and DPA, CHR recognizes and respects that you have rights as an individual providing personal data:
- By engaging with CHR via our website via completing an application form or submitting an enquiry you are consenting to CHR processing your personal data and may withdraw consent at any time.
- You have the right to know exactly how your personal data will be processed by CHR. CHR commits to processing your data fairly, lawfully and transparently, details of which are set out in this Privacy Notice.
- You have the right to request access to the personal data that CHR holds about you.
- If you wish to request access to the personal data held by CHR about you, please contact us on firstname.lastname@example.org.
- You have the right to request changes to the data held about you if the data is incorrect or requires additional information.
- You have the right to request erasure of your data or the right to be forgotten completely, where there is no legitimate reason for your data to continue to be processed.
- You have the right to request that processing of your data is restricted so that the data remains stored but is not further processed by CHR.
- You have the right to request a copy of your data in a portable format.
- You may notify CHR of any request to change how your personal data is processed by email on email@example.com. CHR retains the right to continue processing personal data if there are compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual, or the processing is for the establishment, exercise or defense of legal claims.
- Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, terms and conditions and cookies policies and that we do not accept any responsibility or liability for these policies or the security measures applied in respect of any such websites. Please check these policies before you submit any personal data to these websites.
- If you wish to make a request regarding your personal data, then do please contact us as follows:
- at firstname.lastname@example.org, or
- at +44 1223 900191 and ask to speak to [The Data Protection Officer], or
- by post at the following address: Cambridge Healthcare Research Limited, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom, and mark the letter to be for the attention of [The Data Protection Officer].
- If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com.
- You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data. The ICO’s address is as follows:
- Information Commissioner’s Office,
- Information Commissioner’s Office,
- Helpline number: 0303 123 1113
- There is much information on the ICO’s website: https://www.ico.org.uk